Refund and Returns Policy

I am unable to accept returns or exchanges. If you have any problems with your order, please contact me within 30 days of the receipt of your order. We do have a stringent quality control process, so your order should be correct.  Should it not be, I would love the chance to make it right.

As digital items cannot be returned, we do not offer a refund or exchange on those items. 

 

{PLEASE NOTE- ALERT: ALL SHIPPING CARRIERS ARE EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. ONCE YOUR ORDER IS HANDED OFF TO OUR SHIPPING CARRIERS, WE HAVE NO CONTROL OVER HOW THEY ROUTE YOUR PACKAGE. WE SUGGEST PLACING ORDERS IN ADVANCE FOR ANY EVENT DEADLINES. THANK YOU FOR YOUR PATIENCE.}

 

Need help?

Contact us at shop@craftersnorthwest.com for questions related to refunds and returns.

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